Meet the EMPower Coaches
Quality Improvement Coaches
|Kathy Bradford, MD is a Pediatric Hospitalist with over 20 years of clinical and administrative experience with a specific interest and expertise in quality improvement and safety. She is currently serving as an inpatient medical director at UNC Children’s Hospital where she is able to focus on the delivery of efficient, high-quality care of children including those with complex and chronic health diseases. Dr. Bradford is previous director of the University of North Carolina Newborn Nursery and was instrumental in the hospital’s achievement of Baby-Friendly certification. She has specific interest in Baby-Friendly care, patient outcomes, coordination and communication of care, the hospital admission and discharge process, patient satisfaction, and patient safety. Her quality improvement training includes completion of the Cincinnati Children’s Advanced Improvement Methods year long course in 2012 and Yellow, Green and Blue and Belt Six Sigma training and LEAN training. She is a member of the recently formed University of North Carolina Institute for Quality Improvement. Her prior quality improvement work and publications in the inpatient setting demonstrates her interest and ability to contribute and complete projects that focus on quality and safety improvements. Dr. Bradford received her medical degree from the Pennsylvania State University and completed her residency in pediatrics at the University of Minnesota and a fellowship in critical care at Stanford University. She began her career as a pediatric intensivist at the University of Virginia in Charlottesville. Following that Dr. Bradford was a pediatric hospitalist, pediatric intensivist and the Associate Residency Director at the Thomas Jefferson University School of Medicine/A. I. DuPont Hospital for Children. Dr. Bradford joined the UNC Chapel Hill Department of Pediatrics in 2004 and is currently a Professor of Pediatrics.
|Sue Butts-Dion is a Quality Improvement Consultant who has provided consulting support and training to hospitals and primary care practices for over twenty five years. Currently, Sue consults as an Improvement Advisor on national primary care and hospital improvement projects for the Institute for Healthcare Improvement and for the National Institute for Children’s Healthcare Quality (NICHQ). Additionally, Sue is an Improvement Advisor for several organizations including Maine Quality Counts’ pediatric improvement collaborative and patient centered medical home pilot and continues to consult independently with hospital and primary care practice clients. From 2011-2014, Sue worked with NICHQ and Baby-Friendly USA as Improvement Advisor for Best Fed Beginnings, a nationwide effort supported by the Center for Disease Control and Prevention (CDC), aimed at improving maternity care practices to support breastfeeding and to achieve Baby-Friendly designation. She is currently the Improvement Advisor to NICHQ’s Texas Breastfeeding Learning Collaborative also aimed at improving practices in support of breastfeeding. Sue resides in Maine and is President of Butts-Dion Consulting, Inc, a consulting firm focused on supporting clients in designing and managing their systems for improvement.
|Cheryl Courtlandt, MD is the Co-Director, Center for Advancing Pediatric Excellence (CAPE) at the Levine Children’s Hospital (LCH) at Carolinas Medical Center, Faculty, Department of Pediatrics, General Academic Pediatrics Division, a member of the Children’s Hospital Inpatient Pediatric Service and Medical Director, Pediatric Asthma Program, Department of Pediatrics, at LCH. Dr. Courtlandt received her medical degree from Rutgers Medical School, Piscataway, New Jersey and continued post-graduate training in research methodology, epidemiology and statistical analysis at New York University and Tufts University. She also has completed courses in advanced quality improvement methodology and data analysis at Cincinnati Children’s Hospital. Prior to joining the Carolinas Healthcare System in 1998, Dr. Courtlandt was a faculty attending from 1988-1996 in the Department of Pediatrics, Division of General Pediatrics and Division of Emergency Medicine at Bellevue Hospital Center, New York, NY. During her tenure at NYU-Bellevue, Dr. Courtlandt championed several initiatives providing health care to homeless children as an officer in the United States Public Health Service. From 1990-1996 she served in several capacities to including , Course Director and Assistant Professor Pediatrics at the New York University School of Medicine and Assistant Director of Pediatric Outpatient Services at Bellevue Hospital Center. Dr. Courtlandt in her capacity as co-director of CAPE, directs and chairs numerous committee involved in process improvement and patient safety. She has served as physician champion and as a coach for several multidisciplinary improvement efforts, both internal and external to the Department of Pediatrics. She has led regional workshops on quality improvement and given national presentations showcasing efforts of team collaborations on quality improvement projects. She is passionate about asthma care for children and has championed numerous efforts to collaborate with care providers in the community. She has been a co-investigator for a funded research grant using shared decision making with patients and their families with asthma. She is a member of the National Medical Association, Ambulatory Pediatric Association and American Academy of Pediatrics. Dr. Courtlandt is an active lecturer, workshop leader, and published author. Dr. Courtlandt’s areas of interest include health literacy, asthma, community medicine, school health, quality improvement initiatives and methodology, research methodology and data analysis.
|Kori Flower, MD, MPH is a Senior Improvement Advisor at Population Health Improvement Partners. She is also a pediatrician with Piedmont Health Services, and as of June 2014, a Clinical Associate Professor of Pediatrics at the University of North Carolina, Chapel Hill. For eight years, she provided primary care to underserved families in a federally qualified health center. She has been involved in a wide range of quality improvement efforts, including providing measurement expertise for a collaborative to implement the Bright Futures toolkit, in collaboration with the American Academy of Pediatrics. Dr. Flower received additional training in quality improvement methods through the Advanced Improvement Methods Workshops at the North Carolina Center for Children’s Healthcare Improvement and Cincinnati Children’s Hospital. Her published work addresses multiple public health issues for children, including breastfeeding, childhood obesity, and injury. Dr. Flower received her MS degree from the University of California, Berkeley, her MD degree from the University of California, San Francisco and her MPH degree from the University of North Carolina, Chapel Hill. She completed a general academic research fellowship as a Robert Wood Johnson Clinical Scholar at the University of North Carolina, Chapel Hill.
|Allison Godwin is a Lean Improvement Specialist and serves as a lean facilitator, coach and mentor for a variety of healthcare and government organizations. As an integral part of the NC State Industrial Extension Service healthcare team, she initiates and advances lean initiatives through her work with Population Health Improvement Partners and the Department of Public Health QI (quality improvement) teams in Raleigh. Allison also leads lean initiatives with government and non-profit service groups throughout the state. Allison has 12 years’ experience leading and facilitating performance improvements and advancing lean initiatives. In addition to coaching and mentoring, she also has experience coordinating and developing workforce training programs focused on managing for innovation, customer-focused excellence and creating a lean culture. Through her work with lean organizations, she has paired with change agents to improve problem solving skills, deploy lean thinking and create consistent repeatable results. Her specific focus areas include: streamlining onboarding and administrative processes; increasing throughput for service and support functions; value stream mapping; creating process protocols; minimizing process variation; and supporting standard work documentation for senior, mid-level and front line leadership. Godwin has a Bachelor of Science degree from NC State University and is a certified Six Sigma green belt. She is an experienced Lean engineer, Lean manager, and production manager. Additionally, she serves as a Baldrige examiner for the North Carolina Performance Excellence Program.
|Carl Seashore, MD is a general academic pediatrician and Medical Director of the Newborn Service at North Carolina Women’s Hospital. He joined the UNC Faculty in General Pediatrics and Adolescent Medicine in 2008. He has held the nursery leadership role since July, 2010 and during this time he was instrumental in achieving WHO Baby-Friendly Hospital recognition for the Maternity Care Center. He leads a team of three nurse practitioners and approximately 12 faculty members in not only providing care to the babies born at UNC but also continuously evaluating and improving the quality of care delivered. Dr. Seashore is Lean/Six Sigma trained in QI methodology and has achieved Yellow, Blue, and Green Belt certification. The Newborn Nursery leadership Triad engages in continuous quality improvement efforts using small tests of change and PDSA cycles covering topics such as local CCHD screening implementation, management of neonates at-risk for hypoglycemia, and secondary prevention of neonatal sepsis, among many others. Larger projects have focused on care of the Late Preterm Infant (Green Belt), Neonatal abstinence syndrome (in conjunction with the Horizon’s program and PQCNC), and state-level CCHD screening implementation and data collection (PQCNC). The UNC Nursery, under Dr. Seashore’s leadership, also contributed data to the first study conducted via BORN (Better Outcomes through Research for Newborns) network evaluating accuracy of transcutaneous bilirubinometry in assessing jaundice risk among term newborns. Dr. Seashore has demonstrated success in working collaboratively with nurses, nursing and hospital leadership, advanced practice providers, and educators to improve care for newborns, including improving breastfeeding outcomes.
|Lou Anne Crawley-Stout MBA, CLSSBB, PMP is a lean improvement specialist with NC State University Industry Expansion Solutions (IES). She has 13 years of experience in public health, government, and hospital performance improvement, training and coaching leaders and staff in lean six sigma and Toyota Production System methodologies and tools to foster a continuous quality improvement culture. She also is experienced with developing models and mentoring clients in return on investment analysis for population-based and public health quality improvement initiatives. Lou Anne earned a B.S. in business management from Indiana Wesleyan University and an MBA at the Indiana Institute of Technology. She is certified as a Project Management Professional (PMP) and a Lean Six Sigma Black Belt (CLSSBB), with master black belt training.
Publications: Crawley-Stout, Ward, See & Randolph (2015). “Lessons Learned from Measuring Return on Investment in Public Health Quality Improvement Initiatives,“ Journal of Public Health Management and Practice, online April 2015. http://journals.lww.com/jphmp/Abstract/publishahead/Lessons_Learned_From_Measuring_Return_on.99774.aspx
Reviews: Review of “Highlights from the Public Health Workforce Interests and Needs Survey: The First Nationally-Representative Survey of State Health Agency Employees” by Dr. Jonathon P. Leider. Journal of Public Health Management and Practice, May 2015.
|Jill Winkler, RN, BSN, MA is a Continuous Quality Improvement (CQI) professional with 25 years of experience. Jill’s clinical skills and patient advocacy were the stepping stones to CQI and subsequent leadership positions including Director of CQI, Director of Operations, and Project Director. Jill has organized, led and participated in numerous Joint Commission Accreditation surveys in Homecare and Hospice and in Federally Qualified Health Centers. She held the position of Project Director at AccessCare responsible for organizational design, recruitment and training of remote nursing staff and recruitment of pediatric practices across the state of NC. During tenure at AccessCare she contributed to the implementation of first NC Pediatric Asthma Learning Collaborative. At UNC’s Children’s Primary Care Research Group, a pediatric arm of the Institute of Healthcare Improvement (IHI), Jill’s responsibilities included Senior Project Manager of Learning Collaboratives for Asthma, ADHD, Improvement of Healthcare for Children in Foster Care, and Improvement of Pediatric Practice Office Waiting Times. Jill received her BS in Nursing at Texas Woman’s University and MA in Organizational Development and Leadership from Fielding Graduate University. Currently, she is working toward her Lean Healthcare Certification in which she will help create and lead a culture of continuous improvement throughout healthcare organizations.|